Privacy policy

This Privacy Policy describes how Lucrando Melbourne collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@lucrando-melbourne.com.

LUCRANDO MELBOURNE prioritizes the privacy and security of your personal information. Our Privacy Policy outlines how we collect, use, and share your data when you visit or make a purchase from our website. When you browse our site, we automatically gather device information such as your IP address and web browser details. We use technologies like cookies, log files, and web beacons to enhance your browsing experience.

When you make a purchase, we collect order information including your name, billing and shipping address, payment details, email address, and phone number. We utilize this information to fulfill your orders, communicate with you, screen for potential risks, and provide you with tailored information about our products and services. We may share your personal information with trusted third parties who assist us in these processes.

We also use your data to improve our site and marketing strategies. Rest assured, your personal information is handled with utmost care and is protected in accordance with applicable laws and regulations. To exercise your rights or inquire further about our privacy practices, please reach out to us at info@lucrando-melbourne. We appreciate your trust in us and are committed to maintaining a safe and transparent online environment.

Minors

The Site is designed for adult users and is not intended for individuals under age. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us at the email address provided above to request the deletion of such information.

Behavioural Advertising

As mentioned previously, we utilize your Personal Information to deliver targeted advertisements or marketing communications that we believe align with your interests. For a comprehensive understanding of how targeted advertising operates, we recommend visiting the educational page on the Network Advertising Initiative's (NAI) website, accessible at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

If you wish to opt out of targeted advertising, we provide convenient links below for popular platforms: Facebook: https://www.facebook.com/settings/?tab=ads Google: https://www.google.com/settings/ads/anonymous Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can explore the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/ to exercise your choice to opt out of selected services. We strive to offer transparency and control over your advertising preferences and respect your decisions regarding personalized marketing communications.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

The Order Information we collect is primarily used to process and fulfill orders placed through the Site. This includes handling payment information, coordinating shipping, and providing invoices and order confirmations. Additionally, we utilize this Order Information for the following purposes:

Communication: We use the Order Information to communicate with you regarding your orders, updates, and any necessary notifications.

Risk Assessment: Screening our orders for potential risks or fraudulent activities is another aspect of our use of Order Information to ensure a secure shopping experience.

Personalization: With your consent and based on your preferences, we may use the Order Information to provide you with tailored information or advertisements relating to our products and services.

The Device Information we collect serves multiple purposes, including:

Risk and Fraud Detection: By analyzing your IP address and other device-related information, we employ the Device Information to identify and mitigate potential risks and fraudulent activities.

Site Improvement: The Device Information aids us in enhancing and optimizing the functionality and performance of our Site. It enables us to generate analytics that offer insights into how our customers browse and interact with the Site, as well as evaluate the effectiveness of our marketing and advertising campaigns.

Third Parties currency conversion: By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

In summary, we employ both Order Information and Device Information to deliver a seamless shopping experience, ensure security, and continuously enhance our services.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;

The performance of the contract between you and the Site;

To protect your vital interests;

For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Your Rights

As a European resident, you have certain rights regarding your personal information. You have the right to access the personal information we hold about you and request corrections, updates, or deletions as necessary. If you wish to exercise these rights, please contact us using the provided contact information.

Furthermore, if you are a European resident, please be aware that we process your information to fulfill any contracts we may have with you (such as processing an order placed through our website) or to pursue our legitimate business interests, as mentioned earlier. It's important to note that your information may be transferred outside of Europe, including to Canada and the United States, where data protection laws may differ from those in your jurisdiction. Rest assured, we take appropriate measures to safeguard your personal information regardless of its location.

We value your privacy and strive to comply with applicable data protection regulations. If you have any inquiries or concerns regarding your personal information, please don't hesitate to contact us. We are here to assist you.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies ]

DISCLOSURE OF YOUR INFORMATION

Your privacy is paramount to us, and we take the protection of your personal data seriously. Here is a disclosure of circumstances under which we may share your information:

• Financial Institutions or Credit Card Issuers:In instances where it is necessary to facilitate and support the payment process, we may disclose your personal data to relevant financial institutions, credit card issuing companies, or collection agencies.
• Legal and Regulatory Requirements:We may disclose your personal data as required by statutory or contractual obligations, or when mandated by law.

Please note that this Privacy Policy does not extend to third-party websites. Before providing any personal data to such third parties, whether via our site or independently, we recommend reviewing their privacy policies. We are not responsible for the use or breach of your personal data by these third parties.

This refined version aims to provide a more detailed explanation of when and why personal data might be disclosed, as well as a clearer disclaimer regarding third-party websites.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Complaints

For any further information regarding our privacy practices, if you have any questions or concerns, or if you would like to file a complaint, please feel free to reach out to us via email at info@lucrando-melbourne.com. We are here to assist you and address any inquiries or issues you may have.

LUCRANDO MELBOURNE

• KVK 92268242